Our company and service
My Village Farm is operated by My Village Farm Private Limited, an Indian private limited company. GSTIN: 36AAVCM0976F1ZZ. FSSAI number: 23626032004637. These identifiers identify the business; they do not mean every pictured pack or every batch has a published laboratory certificate.
We offer food through our customer app in serviceable areas. This website introduces the range; it does not accept orders. The public app download will be listed when available.
Your account
You must be at least 18 and able to enter a binding agreement to place orders. Provide accurate contact and delivery details, keep your login secure and use only payment methods you are authorised to use. Notify us if you believe someone has accessed your account. Do not misuse the service or interfere with other customers, staff or delivery partners.
Products, prices and orders
The app shows the available product, quantity, price, delivery charges, applicable taxes and delivery date before confirmation. Check that information before paying. Stock and delivery availability depend on your address. Natural food may vary in appearance; illustrative photographs and packaging concepts are not the final product specification.
Preorders allow us to plan fresh preparation. An order is accepted when it is confirmed in the app. If an item cannot be supplied, we will communicate the issue and provide the applicable remedy; a materially different product should not be substituted without your agreement. Product labels and item-specific information govern ingredients, allergens, storage and use.
Payments and wallet
Orders and subscription deliveries require confirmed payment. Online checkout and wallet top-ups use Razorpay; available payment methods appear at checkout. Cash on delivery is not offered. A return from a payment app does not by itself establish successful payment; check the confirmed status before paying again.
MVF wallet balance can be used for eligible MVF purchases. Promotional credits follow their stated offer conditions and are distinct from money you paid. These terms do not describe the wallet as a bank account or promise a cash-withdrawal facility. Contact us about an incorrect or disputed balance.
Monthly subscriptions
Subscriptions are paid before deliveries begin and renew monthly until cancelled. The bill reflects the selected schedule, quantity and applicable credits. Eligible missed deliveries are credited against the next bill. With your subscription consent, the amount due is paid from your MVF wallet; if the balance is insufficient, you are asked to pay through Razorpay and deliveries wait for payment.
This is wallet-funded renewal, not an authorisation for an undisclosed recurring bank or card debit. Review the billing consent and current bill in the app. Pause or skip ahead of the delivery day; changes take effect for future eligible deliveries. Cancel to stop future renewals. Unused eligible prepaid subscription value currently returns to the MVF wallet. See the cancellation and refund policy.
Delivery, food care and problems
Check serviceability, cut-off and delivery timing in the app. Delivery estimates can change because of weather, traffic or operational issues; we will communicate material problems. Follow the product’s storage and preparation instructions promptly after receipt. Do not consume food that appears spoiled or unsafe; contact support.
Report missing, incorrect, damaged or quality-affected goods promptly with the order details and photos where possible. Prompt reporting helps assess perishable goods, but does not remove your statutory rights. Our delivery policy and refund policy give further details.
Content, privacy and service changes
Brand content and software may not be copied or misused without permission or another lawful basis. Preparation streams and tracking are operational features whose availability may vary; a video is not a substitute for a laboratory test.
Our privacy policy describes personal information use. We may update these terms prospectively and communicate material changes where required. Changes do not retrospectively remove rights attached to an accepted order.
Your legal rights and disputes
Indian law governs these terms, subject to mandatory protections that apply to you. Nothing here excludes consumer remedies, liability or rights that cannot lawfully be excluded, or prevents you approaching a competent consumer commission, court or regulator.
Contact us first so we can investigate an issue. Company and grievance contact details are on the contact page. Our designated grievance officer is Nithin Harsha Uppalapati, reachable at nithin@myvillagefarm.in or +91 6300950960.